Ponderosa Lodge Policies
Service dogs are always welcome. Please inform us at the time of booking and check in your pet at the office so we can accommodate your needs upon arrival. Please clean up after your pet and keep them on a leash at all times and with you. We are not equipped to be a pet lodge and ask that pets are kept off of the beds and other furniture.
Reservations require a credit card and a first-night deposit. We accept American Express, Visa, MasterCard, and Discover for confirmations.
Occasionally travel plans change. If you have made a reservation well in advance, (made in winter for summer) and you must cancel your reservation, please do so no later than 30 days prior to the first night of your reservation. If you do, your deposit will be returned. If you must cancel after that deadline, you will be responsible for each unfilled night of your reservation. Be assured that we will work very hard to fill each night of your reservation. Once all nights of your reservation have been filled we will refund your deposit. If you guaranteed your reservation with a credit card and cancel after the 30 day period or fail to arrive for your reservation, we will charge any unrented room nights to your credit card.
Thank you for your interest in The Ponderosa Lodge, we greatly appreciate the opportunity to be your host while you are in the Estes area. We have a $25 cancellation processing surcharge in the event you are unable to fulfill reservations.
All charges are due when you check in. If you guaranteed your reservation with a credit card, you may charge your balance to the card, or choose to pay cash. We do accept personal checks with a a valid drivers license. A $50 fee is charged for any check returned due to insufficient funds.
The Ponderosa Lodge is a nonsmoking facility. While guests may smoke on the grounds and outside the rooms, there is a $500 fee added to your account if you choose to violate the policy and we must strip the room totally, clean all the soft goods and deodorize it for the next guest. Please be courteous of other guests and enjoy smoking away from the Lodge and Cabins.